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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?

A) There are no special limitations. All required language supports can be installed using the product installation media.
B) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
C) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
D) If using MS SQL, only one language support can be installed -- either English or non-English.

2. What is a service owner responsible for?

A) Producing a balanced scorecard showing the overall status of all services
B) Continual improvement of a service
C) Carrying out the service operation activities needed to support a service
D) Designing and documenting a service

3. A customer is planning to implement a discovery engine using IBM Tivoli Application Dependency Discovery Manager (TADDM). There are several DMZs containing Windows servers to be scanned. Which configuration matches the customer's requirements?

A) An anchor server and gateway server in each DMZ
B) A separate TADDM server for each DMZ with one central database
C) An anchor server in each DMZ
D) A separate TADDM server for each DMZ

4. A customer has invested in a resource monitoring and service availability solution. Which process would improve the benefits of the monitoring solution?

A) Compliance management
B) Event management
C) Incident management
D) Lifecycle management

5. Which statement describes functional components provided by IBM Tivoli Provisioning Manager?

A) They provide processes that join financial, contractual, and inventory functions to support life cycle management for hardware and software assets within the IT environment.
B) They provide services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, organizations, and products.
C) They provide automated configuration of IT resources in response to a service request or other trigger; they may include all levels of configuration such as network setup, storage allocation, partition preparation, base builds, application loads, cluster definition, etc.
D) They provide customers with access to knowledge search, the ability to log incidents into Incident Management, check status of existing incidents, provide information on system outages, show frequently asked questions, and perform other automated services such as ID Management.

Solutions: