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HP Imaging and Printing Sales Fundamentals Sample Questions:

1. Which question is a typical cross-selling phrase?

A) Would you like to add an HP Care Pack to your HP MFP?
B) Would you benefit from a duplex model?
C) Would you benefit from increasing the number of MFPs in your fleet?
D) Would you benefit from a single-function device instead of an MFP?

2. What is an imaging and printing industry trend?

A) converging of multiple functions into one device
B) using templates to create a business brand
C) seeking information on the internet
D) creating paperless offices

3. What is the most important fact to remember about transactional and consultative sales?

A) You should focus on your customer's business problems
B) You should minimize time spent with customers.
C) You should focus primarily on volume of sales.
D) You should focus only on your margin.

4. Which statement is true about initial contacts between a customer and a business?

A) Most initial contacts are face to face
B) Most initial contacts occur through documents.
C) Most initial contacts occur during the day.
D) Most initial contacts result in a purchase.

5. According to HP, what is involved in cross-selling?

A) selling the client accessories that go with their device to make them more functional
B) selling the client a balanced mix of HP MFPs and single function printers
C) selling HP printers that can print from both a Macintosh and a PC
D) selling the client a device that has more features to drive cost savings

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