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IBM C2090-045 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Information Management Systems | - IBM Information Management fundamentals
|
| Processes and Support Methodologies | - Support process lifecycle
|
| Troubleshooting and Operational Tasks | - Front-end troubleshooting techniques
|
| IBM Information Management Front End Tools Overview | - Front-end support tools concepts
|
IBM Information Management Front End Tools and Processes Sample Questions:
A customer with a Passport Advantage contract has opened a Severityl PMR. What is the responsiveness target for this PMR?
- A. within two hours
- B. within five hours
- C. the best endeavors
- D. within one hour
What should be done to ensure good communication inside the Front End teams and for Front End to Back End communications?
- A. Before transferring a PMR to the Back Endalways check with your development contact, whether it is ok.
- B. Make sure that Bluepages is always up to date with current contact information.
- C. Make sure, all people have your mobile phone number, to contact you any time.
- D. As soon as you are in the office, make sure that you tell everyone you are available now.
Which AQS level must be set in order to involve the BackEnd?
- A. 2
- B. 6
- C. 5
- D. 1
According to the Software Support Handbook how is a Severity 1 PMR defined?
- A. Non-critical query
- B. Non-critical or impacting support team
- C. Severeimpact and system running
- D. Criticalimpact or system down
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