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EXIN ITSM20FB Exam is designed for IT professionals who already hold an ITIL Foundation certification and wish to bridge to the ISO/IEC 20000 standard. The ISO/IEC 20000 standard provides a framework for ITSM best practices and helps organizations manage their IT services effectively. IT Service Management Foundation Bridge based on ISO/IEC 20000 certification course provides an in-depth understanding of ISO/IEC 20000 and how it can be applied in IT service management.
EXIN ITSM20FB exam is a certification exam that assesses the competence of IT professionals in IT service management based on ISO/IEC 20000. IT Service Management Foundation Bridge based on ISO/IEC 20000 certification is recognized worldwide and is highly valued by employers in the IT industry. The ITSM20FB certification demonstrates that the certified professional has a deep understanding of IT service management principles, practices, and processes, and can apply them in real-world situations.
Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000
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EXIN ITSM20FB Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Resolution Processes | - Problem management - Incident management |
| Control and Release Processes | - Change management - Release and deployment management - Configuration management |
| Service Management System (SMS) | - Service management principles and governance - ISO/IEC 20000 framework overview |
| Relationship Processes | - Business relationship management - Supplier management |
| Service Delivery Processes | - Capacity and availability management - Service continuity management - Service level management |








