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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which of the following BEST describes 'Partners' in the phrase "People, Processes, Products and Partners"?

A) The Facilities Management function
B) Suppliers, manufacturers and vendors
C) Customers
D) Internal departments

2. Which process is responsible for discussing reports with customers showing whether services have met their targets?

A) Availability Management
B) Service Level Management
C) Business Relationship Management
D) Continual Service Improvement

3. Which processes review Underpinning Contracts on a regular basis?

A) Supplier Management and Service Level Management
B) Demand Management and Service Level Management
C) Supplier Management, Demand Management and Service Level Management
D) Supplier Management and Demand Management

4. How many numbered steps are in the Continual Service Improvement (CSI) process?

A) 4
B) 6
C) 7
D) 11

5. Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?

A) Service Transition
B) Service Design
C) Service Strategy D.
Service Operation

Solutions: