EXIN ITILSC-SOA (ITIL Service Capability Service Offerings and Agreements) exam is designed for individuals who want to improve their competency in IT service management processes. ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) certification program is developed based on the IT Infrastructure Library (ITIL) framework that focuses on service design, delivery, and improvement. The ITILSC-SOA exam aligns with the Service Offerings and Agreements module of the ITIL intermediate level certification.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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EXIN ITILSC-SOA exam is an ITIL service capability certification that validates an individual's knowledge and understanding of service offerings and agreements. ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) certification exam focuses on providing candidates with the necessary knowledge of service management, service strategy, service design, service transition, and service operations. The EXIN ITILSC-SOA certification demonstrates that an individual possesses in-depth knowledge and practical expertise in the processes and activities involved in service offerings and agreements.
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EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Supplier Management | - Supplier Lifecycle
|
| Topic 2: Organizing, Technology and Implementation | - Technology and Implementation Considerations
|
| Topic 3: Business Relationship Management | - Customer and Business Relationships
|
| Topic 4: Introduction to Service Offerings and Agreements | - SOA Context
|
| Topic 5: Financial Management for IT Services | - Financial Processes
|
| Topic 6: Service Portfolio Management | - Service Portfolio
|
| Topic 7: Demand Management | - Demand Analysis
|
| Topic 8: Service Catalogue Management | - Catalogue Structure and Maintenance
|
| Topic 9: Service Level Management | - Service Agreements
|








