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Apple Macintosh Service Certification Sample Questions:

1. A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?

A) What version of Keynote are you using?
B) Can you open other Keynote files?
C) Is your Mac connected to a network?
D) Can you open any files?

2. What step is required before upgrading the RAM in a Mac Pro (Early 2009)?

A) Remove the front inlet fan assembly.
B) Remove the processor tray.
C) Remove the hard drive carriers.
D) Remove the Optical Drive and Carrier.

3. You should periodically _____ your ESD mats.

A) disconnect
B) turn over
C) clean
D) replace

4. Which part or parts of a CRT display should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY

A) Anode aperture
B) Flyback transformer
C) Outer plastic housing
D) Yoke assembly
E) High voltage cable
F) Front of CRT display

5. You are troubleshooting an iMac (Early 2008) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?

A) Faulty power supply
B) Faulty optical drive
C) Faulty LCD panel
D) Faulty video card

Solutions: