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Microsoft MB7-846 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Address Book Management | 11% | - Search and merge duplicate contacts - Create company and person contacts - Configure address book - Export contact lists and reports |
| Task Management | 10% | - Transfer and update tasks - Set up teams and responsibilities - Create, assign, and schedule tasks - Close, cancel, or delete tasks |
| Organize Communications and Documents | 11% | - Build relationships - Manage attachments and interaction templates - Use interaction wizard - Track emails, calls, and automatic logging |
| Opportunity Management | 13% | - Manage sales cycles and stages - Create and track opportunities - Generate opportunity reports - Forecast and estimate sales |
| Campaign Management | 12% | - Assign targets and segments - Analyze campaign effectiveness - Track campaign responses - Plan and launch campaigns |
| Promotions and Segments | 13% | - Generate communications for segments - Process and reuse saved segment criteria - Create and configure promotions - Define and manage segments |
| Setup Relationship Management | 9% | - Automatic communication recording - Linking to customers, vendors, bank accounts - Duplicate search and email classification - Marketing setup |
| Integration and Reporting | 11% | - Export and analyze data - Use relationship management reports - Link with sales, purchase, and service modules |
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