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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

Question 1

Your customer has asked you to create a report that will need to be sent to the executive management.
None of the receipts of this report has access to the system, and the same monthly report should be delivered to all recipients.
The management team frequently changes and your customer does not want to alter the report schedule after configuration.
After creating the report what two additional steps need to be taken?

A. Create a dashboard for the report.
B. Create and add the distribution list to the schedule.
C. Create a schedule record for the report.
D. Set the up staff accounts for the executive team.
E. Send a notification to the execution team that the report is available.
F. Upgrade the permissions for the report to include the executive team.

Question 2

Which are two true statements about chat surveys?

A. When displaying a link to a chat survey, customer information cannot be linked back to the chat.
B. Sending a link to a survey can only be done by the agent during or at the end of chat.
C. You can create a chat rule to email a transactional survey to the customer at the end of a chat.
D. You can create a chat rule to pop up a transactional survey at the end of a chat.

Question 3

What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10.

A. 6
B. 3
C. 5
D. 8
E. 1

Question 4

Identify the seven data types that are available as custom fields.

A. Integer
B. Text Field
C. Date/Time
D. Currency
E. Yes/No
F. Date Field
G. Text Area
H. Float
I. Multi Select Menu
J. Menu

Question 5

How many levels can Products, Categories, and Dispositions have in each hierarchy?

A. 4
B. 2
C. 6
D. 3
E. 5

Solutions: