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PMI Project Management Office Certified Professional Sample Questions:

1. A software company hired a PMO professional to establish a new PMO to oversee the performance of its projects and create the required processes. The new PMO professional immediately conducted project management training sessions for all project managers, developed project templates, and regularly conducted project audits. After the PMO had been in service for a year, senior management decided to shut down the PMO due to lack of value generation.
What should the PMO professional have done differently to ensure that the PMO generated the desired value?

A) Reduce the costs of the PMO in the first year and increase it gradually year over year.
B) Change the frequency of project audits in order to reduce the PMO operating costs.
C) Validate and align with senior management's expectations at the beginning of the PMO setup.
D) Conduct the required training on a smaller scale first before delivering the training to all project managers.

2. A PMO professional notices that the project managers are not adhering to the established project management guidelines within the organization. What actions should the PMO professional take to address this issue effectively?

A) Distribute updated manuals and provide additional project management training sessions to the project managers.
B) Conduct a survey with project managers to understand their challenges, then create a customized action plan to address the gaps.
C) Revise the current guidelines based on their knowledge and experience to ensure the guidelines are more practical.
D) Escalate the issue to the project sponsors to enforce the project managers' adherence to the guidelines.

3. A PMO software tool was introduced 6 months ago to give PMO customers a comprehensive portfolio overview. The PMO professional recently received feedback indicating that customers are having difficulty navigating the tool and locating the necessary dashboards.
What should the PMO professional have done to prevent this issue?

A) Interviewed PMO customers regarding the dashboards they would use regularly.
B) Surveyed PMO customers regarding the most valuable functions to implement in the software.
C) Organized specific training sessions for PMO customers on how to use the software.
D) Presented the benefits of the software to PMO customers across multiple communication channels.

4. A PMO professional has been assigned to create a skills matrix to ensure effective PMO resource allocation.
What action should the PMO professional take to complete this task?

A) Map PMO team members' skills and abilities against the established competency framework.
B) Discuss with talent recruiters and industry experts to shape the skills matrix through their recommendations.
C) Collaborate with the PMO team to gather input to develop the skills matrix based on their insights.
D) Consult the latest industry practices and benchmarking reports to guide the skills matrix development.

5. A PMO professional received feedback from the project managers indicating that the project management software is not user friendly and fails to support their work. Which action should the PMO professional take to address this concern?

A) Meet with the software developers to address the software complaints.
B) Schedule feedback meetings with the project managers to discuss the complaints.
C) Escalate the issue to the project sponsor to reinforce compliance.
D) Identify appropriate software training for the project managers.

Solutions: