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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.
How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

A) Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.
B) Create a queue for each tier group within each territory on the Service Appointment object.
C) Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier1 techs with the highest number.
D) Create a custom number field to capture the tier number on the service resource.

2. Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers

A) Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
B) Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to
C) Ensure that Status Transitions are configured to allow the status update from "CannotComplete" to
"Scheduled."
D) Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services

3. Which three objects are associated to the Work Type? Choose 3 answers

A) Articles
B) Products Required
C) Resources
D) Skill Requirements
E) Service Appointments

4. Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?

A) Define a Visualforce page that creates a newService Appointment record.
B) Define a Quick Action that creates a new Service Appointment record.
C) Define a Visualforce page that creates a new Work Order record.
D) Define a Quick Action that creates a new Work Order record.

5. Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

A) Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
B) A service resource can only be 2 member of 2 single Crew
C) The Preferred Resource service objective is ignored for active Crew Members.
D) Capacity-based scheduling is supportedfor Service Crews.

Solutions: