To pass the SAP C-C4C12-1811 certification exam, candidates must demonstrate a thorough understanding of SAP Sales Cloud functionality, including sales order processing, pricing, customer management, and sales analytics. C_C4C12_1811 exam also covers topics such as lead and opportunity management, activity management, and quote management. Additionally, candidates must demonstrate their ability to configure and customize SAP Sales Cloud to meet specific business requirements.
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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User Management | 8%–12% | - Business user setup - Role and access management - Organizational structure |
| Product and Pricing | 8%–12% | - Product master data - Price lists and discount determination - Pricing configuration |
| Quotation and Sales Order Management | 8%–12% | - Quote creation and processing - Sales order integration - Document flow and status management |
| Lead and Opportunity Management | 8%–12% | - Sales methodology configuration - Opportunity lifecycle and forecasting - Lead qualification and conversion |
| Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Sales Planning and Forecasting | <8% | - Forecast categories - Planning hierarchy setup |
| Reporting and Analytics | 8%–12% | - Standard reports and dashboards - Data sources and key figures - Custom report creation |
| Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Fine Tuning | <8% | - Adaptation tools - Business configuration activities |
| Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Visit Planning and Execution | <8% | - Activity planning - Mobile and offline features |
| Integration | 8%–12% | - Web services and APIs - Integration with SAP ERP / CRM - Middleware and communication arrangements |
| Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
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