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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. Which of the following statements is true to be SOX Compliant in SDM-EX4-Care Contract Management?

A) NSN must have a Contract defined in CDB and a Customer Purchase Order.
B) NSN must have a Customer Purchase Order for the actual Care we are delivering.
C) NSN must have a written, signed Contract and a Customer Purchase Order.
D) NSN must have a letter of intent from the Customer's Legal Department.

2. A contract is about to expire but there is already a PO for the next year from the customer. Is there a need for CSDA?

A) Yes, NSN needs to send a CSDA to inform higher management that a contract expired but delivery continues as the PO is in place.
B) Yes, CSDA is still needed because the contract is not signed. It means NSN is legally still vulnerable and management needs to grant written approval to acknowledge the higher risk.
C) No, because PO is in place and invoicing is uninterrupted. After getting the written consent of the CT head and F&C Controller, contract prolongation in CDB is the next step and delivery continues.
D) No, because CSDA is to ensure that NSN doesn't deliver services without money. If there is a PO already in place before expiration, the CaPM just updates the contract end date.

3. Who should be the responsible person in NSN to discuss with the Customer's Operations Manager the needed services and their view on the current Care Contract?

A) Account Manager or Care Program Manager.
B) Service Engagement Manager.
C) Care Program Manager.
D) Account Manager.

4. How many milestones (gates) are defined in the contract renewal process?

A) 4
B) 6
C) 3
D) 7

5. In which document are the methods of working between PS and Care defined?

A) Care Plan.
B) Care Services - Professional Services Technical Support Co-operation Model.
C) Care Internal Monthly Report.
D) CaPM Handbook.

Solutions: