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Avaya 2M00001A Exam Syllabus Topics:

Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)

A) Avaya is the market leader in customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.
B) Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
C) Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.
D) Avaya has more than 375,000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.
E) Avaya always comes in with the lowest price tag for all their contact center solutions.

2. True or False? Avaya Contact Center Select will be available globally with support for G14 languages and countries.

A) True
B) False

3. Which are the supported countries for Avaya IP Office Contact Center? (Select all that apply.)

A) US
B) Germany
C) Australia
D) New Zealand
E) Canada
F) UK
G) India

4. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

A) They offer flexible deployments - using either a dedicated server or running within a virtualized environment
B) They can be deployable in hours instead of days
C) They are priced for midsize businesses
D) They offer callers an option to provide feedback at the end of their call

5. Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)

A) Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
B) Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.
C) Avaya has more than 375.000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.
D) Avaya always comes in with the lowest price tag for all their contact center solutions.
E) Avaya is the market leader In customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.

Solutions: