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Avaya 132-S-911-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Administration & Maintenance | 25% | - System Backup and Restore - Alarm and Log Monitoring - Software/Firmware Upgrades - License Management |
| Verification & Validation | 15% | - Call Quality & Bandwidth Assessment - Protocol Validation - Feature Testing & Interoperability |
| Troubleshooting & Support | 15% | - Connectivity & Registration Issues - One-Way Audio & Media Problems - Hardware & Fault Diagnosis |
| User & Endpoint Provisioning | 20% | - IP Telephone Configuration - Feature Permissions & User Profiles - Registration & Signaling Setup |
| IP Telephony Implementation | 25% | - Network Integration & IP Addressing - Media Server & Gateway Installation - Survivability Features (LSP/ESS) - System Parameter Configuration |
Avaya Specialist IP Telephony Implement and Support Elective Sample Questions:
Your customer is using MM340s between two S8300 Server with a G350 in different networks in different locations. You can ping the near-end and far-end interface associated with the MM340, but you cannot ping beyond the far-end interface. What are the two most likely problems associated with the configuration? (Choose two.)
- A. The IP addresses of all components need to be configured to be on the same network.
- B. The defaultip-route of the far-end device may not have been administered or has been administered incorrectly.
- C. The defaultip-route on the near-end may not have been administered or has been administered incorrectly.
- D. There is no problem. The far-end S8300/G350 is on a different network and one would not expect to be able to ping to it.
Correct Answer: B,C 🗳️
Hair pinning refers to the process of IP endpoints using different codec sets having the retransmission go through the IP media processor to convert from one IP codec to the other but remaining in TCP/IP (TDM resources not used). Which statement is true about hair pinning and the Avaya Communication Manager?
- A. Allowing hair pinning makes troubleshooting difficult because you are never sure of the route the call is taking within the switch.
- B. By default, hair pinning is automatically allowed in Avaya Communication Manager.
- C. The default of "n" on the station form in Avaya Communication Manager disallows hair pinning.
- D. Avaya best practice standards recommend not using hair pinning because it undermines high quality VoIP.
Correct Answer: C 🗳️
You have determined that a no dial tone condition on an IP phone is causedby the phone having the wrong firmware version. Where can you get the correct version of firmware?
- A. www.avaya.com/support
- B. www.avayasupport.com
- C. avaya.support.com
- D. support.avaya.com
Correct Answer: D 🗳️
A customer needs a tool to troubleshoot poor voice quality on their Avaya 4600 and 9600 Series IP Telephones. You sell them the Avaya VoIP Monitoring Manager (VMON). Which two parameters does the Avaya VMON display? (Choose two.)
- A. number of Real-Time Transport Protocol (RTP) packets
- B. round trip time
- C. quantizing errors
- D. jitter
Correct Answer: B,D 🗳️
A customer has three locations with an Avaya S87xx Server at the main location and Avaya G700 Media Gateways at the two remote locations. Which three Avaya Communication Manager forms must be implemented to have the Avaya G700 media resources provide dial tone to the Avaya IP Telephones local to those Avaya G700 Media Gateways? (Choose three.)
- A. location parameters
- B. IP codec sets
- C. IP network region
- D. media gateway
- E. IP network map
Correct Answer: C,D,E 🗳️
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