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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A Public Sector Organization (PSO) is currently managing an ongoing emergency by utilizing Emergency Response Management. The PSO would like to gain further insights and use their data in Salesforce to help them analyze their data and understand where they need to increase their focus. What are two preconfigured Dashboards available in the Emergency Response Management package that the Technical Consultant can recommend to the PSO for rapid rollout?

A) Emergency Requests Overview
B) Emergency Hotspots
C) Visits
D) Global Emergency View

2. Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?

A) Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
B) Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
C) Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
D) Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.

3. The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected. What configuration should the Technical Consultant perform to assist with meeting this requirement?

A) Set the Organization- Wide Defaults (OWD) for the Case object to private
B) Mirror the Org Chart into the Role Hierarchy
C) Disable all approval processes on the Case object
D) Disable the Grant Access Using Hierarchies setting on the Case object

4. A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems. What could be causing this behavior?

A) Action Plans Permission Set has not been assigned to the new inspector.
B) The 'Enable Notes' permission has not been selected for the new inspector.
C) Person Account Models have not been enabled on the org.
D) The Salesforce user for the new inspector is disabled.

5. A government agency plans to implement Public Sector Solutions to manage their grant programs. The agency has decided to use its existing public-facing portal that resides outside the Salesforce platform. The agency needs to allow constituents to submit their grant applications from their existing portal and integrate submitted application data into the appropriate Public Sector Solutions objects in Salesforce. What OmniStudio feature can be leveraged to meet this requirement?

A) OmniOut
B) FlexCards
C) DataRaptor
D) Integration Procedure

Solutions: