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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. What action must always be performed before submitting a new DCF technote?

A) Install the DCF Item Creator application.
B) Ask the customer if they agree to open a technote.
C) Check for duplicate items in CAST or the Technote Database.
D) Forward the PMR to the BackEnd.

2. Which User ID is required to access CCWIN?

A) IBM Intranet User ID
B) Windows Log-in ID
C) Lotus Notes User ID
D) RETAIN User ID

3. What is the meaning of Premium Support - Onsite Technical Support Services?

A) Helping to design a customer solution.
B) Provides on-site knowledge transfer and hands on training.
C) Performs product installation at the customers' site.
D) Manage customer when he is complaining.

4. Prior to transferring a OneTeam PMR to the BackEnd , a problem summary should be added to the PMR. The OneTeam process uses the term EDANT to describe the mandatory information that should be included in the problem summary.
What does the N in EDANT stand for?

A) Nice to have
B) Next Action
C) New customer contact
D) Named Advice

Solutions: