2024 Latest ServiceNow CSA Real Exam Dumps PDF
CSA Exam Dumps, CSA Practice Test Questions
NEW QUESTION # 54
What do you click when you have made modification to your report, and your want to see the results without saving?
- A. Preview
- B. Try ir
- C. Execute
- D. Test
- E. Run
Answer: D
NEW QUESTION # 55
When does the Submit button appear on a form?
- A. When creating a new record
- B. When updating an existing record
- C. When changing the reference field in an existing record
- D. When saving an old record
Answer: A
NEW QUESTION # 56
What are two ways to generate an Event? (Choose two.)
- A. Log entry
- B. Business Rule
- C. Workflow
- D. Knowledge article publication
Answer: B,C
NEW QUESTION # 57
From a form, what would you click to add additional fields to the form? (Choose two.)
- A. Context Menu > Form > Layout
- B. Right click on header > Add > Field
- C. Context Menu > Configure > Form Layout
- D. Context Menu > Form > Designer
- E. Context Menu > Configure > Form Design
- F. Right click on header > Configure > UX Dashboard
Answer: B,C
NEW QUESTION # 58
Which one statement correctly describes Access Control rule evaluation?
- A. Table access rules are evaluated from the general to the specific
- B. The role with the most permissions evaluates the rules first.
- C. If more than one rule applies to a record, the older rule is evaluated first
- D. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION # 59
Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?
- A. Access List
- B. Can Read
- C. Accessible to
- D. Can Access
Answer: B
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/task/t_Sel
NEW QUESTION # 60
On what part of the ServiceNow instance, would you find the option to Impersonate User?
- A. Application Navigator
- B. Content Frame
- C. Banner
- D. Module
Answer: C
NEW QUESTION # 61
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in
common?
- A. They direct the user to a catalog UI policy
- B. They direct the user to a catalog property
- C. They direct the user to a catalog client script
- D. They direct the user to a record producer
Answer: D
NEW QUESTION # 62
Which tool is used to define relationships between fields in an import set table and a target table?
- A. Import Designer
- B. Transform Map
- C. Transform Schema
- D. Field Transformer
- E. Dictionary Map
- F. Schema Map
Answer: B
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/import-sets/concept/c_Impor
NEW QUESTION # 63
What is generated from the Service Catalog once a user places an order for an item or service?
- A. A change request
- B. A request
- C. An Order Guide
- D. An SLA
Answer: B
NEW QUESTION # 64
On a form header, what icon would you click to access Template features?
- A. More options (...)
- B. Stamp
- C. Context Menu
- D. Paper clip
Answer: A
NEW QUESTION # 65
Which feature can be used to categorize a set of records from a list and make them visible to other users?
- A. Favorites
- B. History
- C. Activity Formatter
- D. Tags
Answer: D
Explanation:
Explanation
Tags are labels that you can apply to any task record in ServiceNow. You can use tags to categorize, filter, and search records. You can also share tags with other users to make them visible to others1.
ReferencesUsing tags
NEW QUESTION # 66
Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?
- A. Process Automation > Process Flow
- B. Process Automation > Active Flows
- C. Process Automation > Workflow Editor
- D. Process Automation > Flow Administration
- E. Process Automation > Flow Designer
Answer: E
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/process-automation-designer/co
NEW QUESTION # 67
You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?
- A. On the list of records, locate and right-click on the Resolved value, select Filter Out
- B. On Search, select State, type not Resolved, press enter
- C. Click Funnel icon, click AND, Select Resolved, is Not State click Run
- D. On the list of records, locate the right-click on the Resolved value, select Exclude.
- E. On state column title, right-click, select Filter Out > Resolved
Answer: A
NEW QUESTION # 68
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
- A. Select Normal role
- B. Select Global Update Set
- C. Use System Administration > Normal Security module
- D. End Impersonation
- E. Log out and back in
Answer: E
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/security/concept/c_HighSecu
NEW QUESTION # 69
Which icon would you double click, to expand and collapse the list of all Applications and Modules?
- A. Funnel
- B. Clock
- C. Application
- D. Star
Answer: C
NEW QUESTION # 70
What displays a set of records from a table?
- A. View
- B. Dashboard
- C. Panel
- D. List
Answer: D
NEW QUESTION # 71
A customer has asked for the following updates to a form:
* Make Resolution code mandatory, admin state is changed to Resolved.
* Hide major incident check box, unless logged in user has Major incident Manager role.
What type of rules (s) would you use to implement this requirement?
- A. Form Constraint
- B. Dictionary Design
- C. Field Limiter
- D. UI Policy
- E. UI Design
Answer: A,D
NEW QUESTION # 72
What is used frequently to move customizations from one instance to another?
- A. Update Packs
- B. Remote Sets
- C. Code Sets
- D. Configuration Logs
- E. Update Sets
- F. Local Sets
- G. Code Packs
Answer: E
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/service-mapping/task/export-
NEW QUESTION # 73
What section on a task record would you use to see the most recent update made to a record?
- A. Journal
- B. Audit Log
- C. Activity
- D. Timeline
Answer: C
NEW QUESTION # 74
UI Action can prompt that an Incident has been successfully submitted.
- A. True
- B. False
Answer: A
NEW QUESTION # 75
When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?
- A. Schedule Transform
- B. Import Dataset
- C. Run Transform
- D. Execute Transform
- E. Run Import
Answer: D
NEW QUESTION # 76
Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?
- A. Agent Assist
- B. Virtual Agent
- C. Connect Agent
- D. Now Messenger
Answer: B
Explanation:
Reference:
https://docs.servicenow.com/bundle/rome-release-notes/page/release-notes/analytics-intelligence-reporting/virtua
NEW QUESTION # 77
In what order are Access Controls evaluated?
- A. Table-level - most specific to most general; then Field-level _ most specific to mast general
- B. Field-level - most specific to most general: then Table-level - most specific to most general
- C. Field-level - mast general to most specific: then Row-level - most specific to most general
- D. Table-level - most specific to most general; then Row-level - most specific to most general
Answer: B
NEW QUESTION # 78
The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?
- A. Incident Auto-Resolution
- B. Ticket Resolver
- C. Web Intelligence
- D. Virtual Agent Helper
Answer: A
NEW QUESTION # 79
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