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MB-240: Microsoft Dynamics 365 for Field Service Certification Path
MB-240: Microsoft Dynamics 365 for Field Service Exam is foundation level Certification. As such There is no prerequisite for this course. Anyone who is having keen and familiar with general Microsoft Dynamics 365 concepts and the technologies. More than 85% of IT support roles require a good foundation of Microsoft Dynamics 365 concepts. Aspirants should have some hands-on experience with enterprise mobility, cloud services, device security.
MB-240: Microsoft Dynamics 365 for Field Service Exam Certified Professional salary
The average salary of a MB-240: Microsoft Dynamics 365 for Field Service Exam Certified Expert in
- Europe - 40,547 EURO
- India - 6,00,327 INR
- England - 40,532 POUND
- United State - 60,000 USD
Microsoft MB-240: Microsoft Dynamics 365 Field Service Functional Consultant Exam is an advanced certification that is designed for professionals who are interested in showcasing their expertise in Dynamics 365 field service solutions. MB-240 exam is among the several Microsoft certification exams that act as a foundation for Microsoft certification paths.
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Microsoft MB-240 certification exam is designed to test the skills and knowledge of individuals who work as Dynamics 365 Field Service Functional Consultants. MB-240 exam is part of the requirements for individuals seeking the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. The MB-240 exam focuses on testing the abilities of candidates to implement and configure Dynamics 365 Field Service, manage resources and work orders, and configure and manage the mobile app.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Schedule and dispatch work orders | 15–20% | - Configure scheduling parameters, booking statuses, and requirements - Configure and use resource scheduling optimization (RSO) - Manage bookings, resource availability, and conflicts - Use schedule board, schedule assistant, and resource optimization |
| Topic 2: Implement Microsoft Power Platform | 5–10% | - Integrate with Power Apps, Power Automate, and Power BI - Configure and use connected field service and IoT features - Extend functionality with customizations and solutions |
| Topic 3: Manage the Field Service mobile app | 5–10% | - Install, configure, and deploy mobile app - Customize mobile forms, views, and offline capabilities - Manage mobile user access, security, and synchronization |
| Topic 4: Configure field service applications | 20–25% | - Configure resources, resource types, and resource roles - Configure service agreements, booking rules, and settings - Configure core settings and administration areas - Configure incident types, service tasks, and products |
| Topic 5: Manage work orders and customer assets | 25–30% | - Manage customer assets, asset hierarchies, and service history - Manage work order products, services, and skills requirements - Process work order lifecycle: creation, assignment, completion, and closure - Create and manage work orders, work order types, and statuses |
| Topic 6: Manage inventory and purchasing | 5–10% | - Configure inventory settings, warehouses, and product catalog - Manage purchasing, purchase orders, and vendor returns - Process inventory transactions: receive, transfer, adjust, and consume |
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