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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. The admin at Universal Containers has been getting complaints from sales reps about duplicate leads within Sales Cloud. The admin has already set up a Matching Rule for Leads.
What should the consultant recommend to resolve the issue?

A) Change the criteria for the standard Lead Matching Rule.
B) Confirm the standard Lead Matching Rule is deactivated.
C) Confirm the custom Lead Matching Rule is activated.

2. A consultant is addressing Cloud Kicks' performance measurement needs and overcoming challenges within Sales Cloud.
Which approach should a consultant adopt?

A) Rely on general industry standards to determine performance measurement criteria and system architecture.
B) Implement standardized performance measurement practices to ensure consistency across Sales Cloud.
C) Collaborate closely with the customer to discern their specific performance measurement requirements.

3. Universal Containers (UC) deployed Sales Cloud 3 months ago to the North American sales teams. One of the reasons UC selected Sales Cloud is its mobile support which provides flexibility for sales reps.
How should the consultant assure UC's management that Sales Cloud is being successfully adopted on mobile devices?

A) Report on the opportunity records created on a mobile device.
B) Review the user profiles for mobile device permissions.
C) Download the Login History report and filter by device type.

4. Cloud Kicks is implementing Sales Territories for its retail sales unit. The sales director is requesting a detailed roll-up forecast for territories.
What should the consultant recommend?

A) Assign a role for each manager in the user role hierarchy.
B) Include the Forecast Manager field on the Account page layout.
C) Assign a Forecast Manager to each region.

5. Sales reps at Universal Containers receive leads that are generated from various channels. Lead quality varies greatly. Sales managers want the sales reps to focus on the leads most likely to result in a sale.
What should the consultant recommend to meet this requirement?

A) Implement a lead scoring strategy.
B) Implement lead assignment rules.
C) Create list views to filter on each lead source.

Solutions: