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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Fundamentals | 9% | - Workspace and organization settings and dashboards - User roles and responsibilities - Slack paid plan features |
| Topic 2: User Lifecycle Management | 14% | - Guest account management - User provisioning methods - Authentication and access control |
| Topic 3: Security | 15% | - Data protection and retention policies - Audit and monitoring - Security governance and compliance |
| Topic 4: Enabling Slack Success | 15% | - Adoption strategy and best practices - Analytics and usage measurement - Optimization and training |
| Topic 5: Channel and User Group Administration | 28% | - Archiving and deletion policies - Channel types and management - User group creation and administration |
| Topic 6: App Administration | 10% | - Workflow Builder usage - Integration management - App installation and configuration |
| Topic 7: Workspace Administration | 9% | - Workspace visibility and configuration - Workspace creation and approval process - Multi-workspace architecture design |
Salesforce Certified Slack Administrator Sample Questions:
Question 1
As an admin, managing apps across every workspace in an Enterprise Grid org can be time-consuming.
What is the most efficient way to manage apps at your organization?
A. Identify and restrict all apps that pose the most security risks to your organization, while automatically approving users to download any apps that don't fall within the restricted list.
B. Identify commonly used apps for your organization once per year, and set those apps to be automatically approved at the org level via whitelisting.
C. Create rules based on a chain of comparisons for each app request to be checked against and then approved or restricted based on the specified criteria.
D. Require end users to rate the complexity of their apps as high, medium, or low risk before submitting an app approval request.
Question 2
An IT administrator at Watch Corp is responsible for launching Slack to the company. The security team has outlined the importance of keeping all applications on all devices updated to the latest version.
How should the IT administrator roll out Slack?
A. Propose that users only use Slack in a browser, so employees only have to worry about updating their browser.
B. Install the Slack Desktop App to all of their employees' machines, disabling automatic updates.
C. Send an announcement to the company, communicating the steps for how to download and update the Slack app, and outlining why it is important for the security team.
D. Install the Slack Desktop App to all of their employees' machines, allowing automatic updates.
Question 3
Which of the following scenarios would best justify creating a channel in your company's existing workspace, rather than starting a direct message?
A. When there is a new line of business at your company
B. When you need to confirm meeting times
C. When a few questions need to be answered quickly
D. When you need to let your manager know you are not feeling well
Question 4
Your organization is busy with quarterly account and financial planning. Many conversations are happening in Slack across all departments in various channels.
In which situation is it best for an existing public channel to be converted to a private channel?
A. A team member has created a channel for an end-of-quarter event at their office location. The information is not necessary for people who are located in other offices.
B. A project team is discussing a lot of unexpected challenges that have occurred this quarter. This has resulted in some difficult comments and conversations in the project channel.
C. A new channel has been created for quarterly planning for a new account. Some participants are not accustomed to discussions being public and would prefer the project channel to be private so that others can't read the conversations.
D. The finance team and select executives have been discussing quarterly planning in a public channel.The conversation has evolved to require discussion around quarterly earnings results that are not yet available for employees nor the public.
Question 5
What are two triggers that can be used to launch a workflow using Workflow Builder? (Choose TWO)
A. A specific date and time.
B. A new member joins the workspace.
C. A new member joins a channel.
D. A keyword is used in a message.
E. A new channel is created.
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: A | Question 4 Answer: D | Question 5 Answer: A,C |








