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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. What is true about the relationship between performance evaluation and motivation?
Select one.

A) Employees must have confidence that the effort they exert will lead to a favorable performance evaluation.
B) Employees must have confidence that the performance evaluation will measure their emotional state.
C) There is no relationship if the performance evaluation is tied to the employee's superordinate goals.
D) Employees see a negative exponential relationship to the performance evaluation.

2. A team is struggling to become productive but cannot decide who should do what.
How should the team leader attempt to resolve the problem?
Choose 1 answer

A) Disband the team because the problem cannot be solved
B) Resign as team leader
C) Coach the team through the difficult
D) Research the problem and impose a solution without argument

3. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Select one.

A) Altering the structural variables and confrontation
B) Altering the human variables and confrontation
C) Altering the human variables and roughing
D) Altering the structural variables and smoothing

4. Which approach might be used to mentor a less-experienced employee?
Choose 1 answer

A) Refereeing and counseling
B) Threatening and sponsorship
C) Coaching and threatening
D) Counseling and sponsorship

5. To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer

A) Authoritative command
B) Altering the structural variables
C) Problem solving
D) Altering the human variable

Solutions: