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WGU Principles-of-Management Exam Syllabus Topics:

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. At a university, older tenured faculty cannot be terminated regardless of their competence. This has caused conflict with younger, nontenured faculty. What is the source of conflict between older and younger faculty members? Choose 1 answer

A) Personal variables
B) Communication
C) Differing ideals
D) Structure

2. Entrepreneurs who want to start a new business need to understand the level of risk and both dimensions.
What do entrepreneurs use to assess levels of risk and innovation?
Choose 1 answer
involved in establishing a new venture and must then decide if they are comfortable with

A) Collaboration tracking matrix
B) Innovation creation diagram
C) Entrepreneurial loss function diagram
D) Entrepreneurial strategy matrix

3. A company believes that their manufacturing processes can be measured, analyzed, improved, and controlled.
They have the commitment of the entire organization, particularly top management, to initiate a quality control process. The company has decided to produce output of their product at or below a particular defect level with the goal of improving all of their processes to that level of quality or better.
Which quality process is the company using?
Choose 1 answer

A) Reengineering
B) Customer relationship management
C) ISO 9000
D) Six Sigma

4. What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer

A) Customer connection society
B) Customer relationship management
C) Customer liaison policy
D) Customer association organization

5. Wardrobe Web. Inc., wants to analyze defects such as late delivery, wrong shipment, and poor customerservice. Which process should the company use? Choose 1 answer

A) Job analysis
B) Social constructivist analysis
C) Objective analysis
D) Statistical analysis

Solutions: