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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What is the purpose of the 'support' activity?

A) To assist users and maintain service performance
B) To discover new business opportunities
C) To design service architectures
D) To build solution components

2. Why are Value streams and processes' important in product and service management?

A) They show how activities are coordinated to create and deliver value
B) They specify the tools used for service monitoring
C) They describe supplier agreements and help manage contracts
D) They define organizational hierarchies and reporting lines

3. Which BEST explains why an organization might choose to engage external suppliers?

A) To remove the need for oversight, governance, and internal management
B) To minimize reliance on third-party providers
C) To obtain capabilities that are difficult to develop internally
D) To maintain greater control and visibility over service delivery

4. What is a digital product?

A) A formal description of one or more services designed to address consumer needs
B) Actions performed by a service provider or jointly by a service provider and consumer
C) The access to the service provider's resources and their use according to the agreed terms and conditions
D) A combination of an organization's resources based on digital technology and designed to offer value to consumers

5. Which value chain activity is assessed by evaluating the quality of the resources and services sourced from a third party?

A) Discover
B) Design
C) Build
D) Acquire

Solutions: