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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Lifecycle | - Continual Service Improvement - Service Transition - Service Design - Service Strategy - Service Operation |
| Topic 2: Processes and Functions | - Key ITIL processes and their purposes - Functions such as service desk, technical management |
| Topic 3: Service Management as a Practice | - Definition of services and customers - Concept of best practices in service management - Role of service management |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Welcher Prozess ist für häufig auftretende Veränderungen bei geringem Risiko und geringen Kosten verantwortlich?
- A. Zugriffsverwaltung
- B. Release- und Bereitstellungsverwaltung
- C. Erfüllung anfordern
- D. Incident Management
Correct Answer: C 🗳️
Als was wird der positive Effekt bezeichnet, den Kunden, die einen Service wahrnehmen, auf ihre Geschäftsergebnisse haben können?
- A. Die Garantie eines Service
- B. Der Nutzen eines Dienstes
- C. Der wirtschaftliche Wert einer Dienstleistung
- D. Kapitalrendite
Correct Answer: B 🗳️
Welches der folgenden BESTEN beschreibt ein Problem?
- A. Die Ursache von zwei oder mehr Vorfällen
- B. Ein bekannter Fehler, für den Ursache und Lösung noch nicht bekannt sind
- C. Ein schwerwiegender Vorfall, der sich kritisch auf das Geschäft auswirkt
- D. Die Ursache eines oder mehrerer Vorfälle
Correct Answer: D 🗳️
Was ist die BESTE Beschreibung eines größeren Vorfalls?
- A. Ein Vorfall, dessen Lösung eine große Anzahl von Personen erfordert
- B. Ein Vorfall, der so komplex ist, dass eine Ursachenanalyse erforderlich ist, bevor eine Problemumgehung gefunden werden kann.
- C. Ein Vorfall mit hoher Priorität oder hoher Auswirkung auf das Geschäft
- D. Ein Vorfall, der von einem Senior Manager protokolliert wurde
Correct Answer: C 🗳️
Eine einzelne Freigabeeinheit oder ein strukturierter Satz von Freigabeeinheiten kann definiert werden in:
- A. Der Plan, Do, Check, Act (PDCA) -Zyklus
- B. Das RACI-Modell
- C. Ein Release-Paket
- D. Ein Anforderungsmodell
Correct Answer: C 🗳️
