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HP Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds to the following discovery question: "Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of improper control or disposition of sensitive data?"

A) Installation
B) Asset Tagging
C) Tracking and Recovery Services
D) Defective Media Retention

2. Which service corresponds to the following discovery question: "Do you meet the requirements of data protection regulations by physically controlling access to your data?"

A) Installation
B) Asset Tagging
C) Tracking and Recovery Services
D) Defective Media Retention

3. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources.
The contract would include the following provisions:
1.Faster response times
2.Multi-vendor repair services
3.Onsite engineer
4.Lease new equipment
Which HP PPS Services offering best meets this customer's needs?

A) HP Custom Contractual Services
B) HP Standard Contractual Services
C) HP Deployment Services
D) HP Care Pack Services

4. Which HP PPS Services value propositions allow customers to concentrate on business activities rather than IT issues? (Select three.)

A) Security
B) Cost savings
C) Trusted vendor
D) Protection
E) Simplification

5. What is included in the defective media retention service?

A) It allows the HP technician to use refurbished parts to complete a repair.
B) It allows the HP technician repairing the device to keep the defective part.
C) It allows the HP technician to come onsite and replace the non-functioning device with a new one.
D) It allows the customer to retain the defective drives that are repaired.

Solutions: